Privacy Policy

1. Overview and Scope

This Privacy Policy ("Policy") describes how deobet ("we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you," "your," or "Data Subject") who access or use the deobet online casino platform available at deobet.app (the "Platform").

This Policy applies to all personal data collected through the Platform, including data collected during account registration, identity verification, payment processing, gameplay, customer support interactions, and any other use of deobet's services. It also applies to data collected through cookies and similar tracking technologies when you visit the Platform.

By registering an account on deobet or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the deobet Platform.

deobet is the data controller responsible for your personal information. We are committed to processing your data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).

2. Personal Data We Collect

deobet collects the following categories of personal data from players and platform visitors:

Identity and Contact Information:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you meet the 21+ age requirement)
• Residential address, including city, province, and postal code
• Email address and mobile phone number
• Nationality and country of residence

Identity Verification Documents:

• Copies of government-issued identification documents such as Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID
• Proof of address documents such as utility bills or bank statements
• Source-of-funds documentation where required by anti-money laundering regulations

Financial and Transaction Data:

• GCash account number or registered mobile number
• PayMaya (Maya) account details
• BPI, BDO, or Metrobank account details used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used

Gaming and Platform Activity Data:

• Game history, bet amounts, win/loss records, and session duration
• Login timestamps, IP address, and device information
• Responsible gaming settings and self-exclusion status
• Customer support interaction records including chat transcripts and email correspondence

Technical Data:

• IP address and approximate geolocation derived from IP
• Browser type and version, operating system, and device type
• Cookie identifiers and session tokens
• Referring URL and pages visited on the Platform

3. How We Collect Your Data

deobet collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 10 for more information on cookies.
• Third-Party Sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment transaction data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly Available Sources: In limited circumstances, deobet may verify information against publicly available records for compliance purposes.

4. How We Use Your Personal Data

deobet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your deobet player account, including verifying your identity and age (21+ requirement) during registration and KYC.
• Service Delivery: To provide access to deobet's games, process deposits and withdrawals, and deliver the core functionality of the Platform.
• Payment Processing: To process financial transactions through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, gaming regulations, and data privacy requirements under RA 10173.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance through deobet's live chat and email support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, improve the Platform's features and performance, and develop new services based on aggregated, anonymized data.

5. Legal Basis for Processing

deobet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and deobet (i.e., the Terms and Conditions), including account management, game access, and payment processing.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for deobet's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, deobet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing and Disclosure

deobet does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification services used to confirm your identity and age as part of the deobet KYC process.
• Fraud Prevention and Security Partners: Service providers that assist deobet in detecting and preventing fraudulent activity and ensuring platform security.
• Game Software Providers: Game developers and content providers whose games are available on the deobet Platform may receive limited technical data necessary to deliver their games.
• Regulatory and Law Enforcement Authorities: deobet may disclose personal data to Philippine government agencies, regulators, or law enforcement authorities where required by law or in response to a valid legal request.
• Professional Advisors: Legal, accounting, and compliance advisors who are bound by professional confidentiality obligations.

All third-party service providers engaged by deobet are required to process personal data only in accordance with deobet's instructions and applicable data protection laws. deobet does not transfer personal data outside the Philippines except where necessary and in compliance with RA 10173.

7. Data Retention

deobet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Account Data: Personal data associated with your active deobet account is retained for the duration of your account's existence and for a period of at least five (5) years following account closure, in accordance with applicable Philippine AML and gaming regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship, as required by anti-money laundering regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years for regulatory compliance purposes.
• Marketing Data: Where you have consented to marketing communications, your contact details for marketing purposes are retained until you withdraw your consent or request deletion.
• Technical Logs: Server logs and technical data are retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, deobet will securely delete or anonymize the data in accordance with its data disposal procedures.

8. Data Security

deobet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the deobet Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that personal data is accessible only to deobet personnel who require it to perform their job functions.
• Regular security assessments and penetration testing of the Platform's infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Secure data centers with physical access controls and environmental safeguards.

While deobet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. deobet cannot guarantee absolute security but is committed to promptly addressing any security incidents that may occur.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, deobet will notify the National Privacy Commission (NPC) and affected data subjects in accordance with the requirements of RA 10173 and NPC regulations.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by deobet:

• Right to Be Informed: You have the right to be informed about how deobet collects and processes your personal data, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that deobet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that deobet holds about you. You can update basic account information directly through your deobet account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to deobet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to deobet's overriding legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: If you believe that deobet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact deobet's Data Protection Officer using the contact details provided in Section 13 of this Policy. deobet will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

10. Cookies and Tracking Technologies

deobet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and analyze Platform usage. A cookie is a small text file placed on your device when you visit the Platform.

deobet uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymized information about how visitors use the Platform, such as which pages are visited most frequently. This data helps deobet improve the Platform's performance and user experience.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language and responsible gaming settings, to provide a more personalized experience.
• Marketing Cookies: These cookies are used to deliver relevant promotional content to you based on your interests and Platform activity. They are only placed with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling strictly necessary cookies may affect the functionality of the deobet Platform and prevent you from accessing certain features.

deobet does not use cookies to collect sensitive personal data such as financial information or government ID numbers. All sensitive data is collected through secure, encrypted forms.

11. Children and Minors

The deobet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style online gaming. deobet does not knowingly collect personal data from individuals under the age of 21.

If deobet discovers or has reason to believe that a registered player is under 21 years of age, the account will be immediately suspended, all personal data associated with the account will be reviewed, and the account will be permanently closed. Any deposits made by an underage player may be returned at deobet's discretion following investigation.

If you are a parent or guardian and believe that your child has registered on the deobet Platform, please contact our support team immediately via live chat or email so that we can take appropriate action.

12. Changes to This Policy

deobet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, deobet will notify registered players by posting a prominent notice on the Platform or by sending an email to the address associated with your account.

The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the deobet Platform after the effective date of any revised Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how deobet protects your personal information.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or deobet's data processing practices, please contact our Data Protection Officer (DPO). The DPO is responsible for overseeing deobet's compliance with the Philippine Data Privacy Act and this Privacy Policy.

You may contact the deobet Data Protection Officer and support team through the following channels:

deobet aims to respond to all privacy-related inquiries within five (5) business days. For formal data subject rights requests, please include your full name, registered email address, and a description of your request to help us process it efficiently.

If you are not satisfied with deobet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing RA 10173.